Terms & Conditions

• For a claim to be valid under our Best Rate Guarantee, it must satisfy all of the terms and conditions listed below:

• A claim must be submitted within 24 hours after making the initial reservation through Eliteislandresorts.com or any Resort website, and at least 48 hours before the scheduled arrival. The Best Rate Guarantee does not apply to any reservation made within 48 hours of arrival. The initial reservation refers to the original reservation made on our website and does not include modified or cancelled reservations.

• Our Best Rate Guarantee does not apply to reservations booked through other websites. If a reservation was booked through another website, we are not responsible for any fees associated with the cancellation of that reservation.

• The Competing Rate (the lower rate on another website) must be for the same hotel, room type, rate type, number of guests, dates, length of stay and rate rules (including, but not limited to, cancellation policies).

• The Competing Rate must be bookable on another website. Advertised or enquiry only rates do not qualify. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group rates, rates requiring membership in a club or other organization, deals hosted with social sellers, direct mail or email solicitations, or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time we process the claim.

• The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Resort accommodation sold as part of a travel package in which the Resort does not provide all services (including but not limited to airfare and/or transfers) and Resort accommodation sold with additional amenities (including but not limited to Spa services or Internet service).

• If the Competing Rate is in a different currency from the rate booked with us, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published on www.xe.com at the time the initial reservation was made. Discrepancies may occur between the Elite Island Resorts rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to currency exchange calculations, we reserve the right to deny the claim.

• We may deny a claim where the difference between the rates is less than 1%.
  A claim can only be submitted via phone call to our Reservations Center at 800-858-4618. Please allow up to two (2) business days for claim verification and processing.

• We reserve the right, at our sole discretion, to determine the validity of any claim and whether it meets the Terms & Conditions. Any dispute arising out of, or related to, the Best Rate Guarantee and the Terms & Conditions must be brought against the Resort at which the reservation was booked, in the courts of the city in which the Resort is located, and is subject to its local law.

• To the extent permitted by law, we reserve the right to revise, amend, supplement, suspend or discontinue the Best Rate Guarantee at any time at our sole discretion and without prior notice. This will not affect claims which have already been submitted to us in accordance with the Terms & Conditions.